Payment Options

Arkham's Botanical - Payment optionsWe realise that, dependent on your location, it’s not always easy to make online purchases without incurring annoying extra fees! With this in mind…

Arkham’s Botanical currently accepts payment via:

  • BACS bank transfer (£GBP – 5% off if you pay using this)
  • Cash (£GBP/€Euro – 2.5% off if you pay using this)
  • Cheque (£GBP – 2.5% off if you pay using this)
  • Credit & Debit card (currently unavailable – We expect this payment option to be available again soon.
  • International bank transfer (SEPA/TARGET2 – €Euro)
  • International bank transfer (all major currencies – customer pays all fees)

We’re always exploring new payment gateways too, so expect more options to come. If you’re looking for help with paying for an order that somehow failed during the Checkout, scroll to the bottom of the page.

We also offer free shipping on many EU, UK & US orders!


UK Customers – Payment Options

PROVIDER FEE INSTANT ENCRYPTED MORE INFORMATION
BACS (£GBP) Free ~24 hours Yes 5% discount if you choose this method to pay for your order. The BACS system is used to securely handle direct bank-to-bank transfers and is a reliable and easy payment option – with the added benefit that it reduces the number of parties involved in processing the payment. Pick the ‘BACS’ option at the Checkout. DO NOT make your transfer from a non-UK account (this includes the Channel Islands) or we will refund you, less the fees incurred by our bank for non-£GBP transfers!
Cash (£GBP/€Euro) Free Dependent on postal service n/a 2.5% discount if you choose this method to pay for your order. For the most privacy conscious! Pay for your order by cash (Pound sterling or Euro only) and we’ll send it out as soon we’ve received your money. Choose the ‘Cash or Cheque’ option at the Checkout and we’ll send our payments address and instructions once your order is completed. Please note that we can’t accept responsibility should cash go missing en route to us – it’s sent at your own risk and we recommend packaging it discreetly and securely (use Registered Mail!).
Cheque (£GBP) Free ~7 days n/a We accept by payment by cheques drawn against a UK bank. Once you’ve made your order selection, choose the ‘Cash or Cheque’ option at the Checkout and we’ll send our payments address and instructions once your order is completed. Cheques are sent at your own risk and we recommend using discreet packaging and a Registered/Tracked Mail service. Please note that to reduce our risk, orders paid for via this route will not be shipped until seven working days after the funds have cleared, so it’s not for the impatient! Please note that we can’t accept cheques drawn on Channel Island banks, as ours will charge us ridiculous fees to cash them.
Credit & Debit cards (£GBP) Free ~15 minutes Yes We expect this payment option to be available again soon.

EU/USA/Rest-of-World Customers – Payment Options

PROVIDER FEE INSTANT ENCRYPTED MORE INFORMATION
Cash (£GBP/€Euro) Free Dependent on postal service n/a 2.5% discount if you choose this method to pay for your order. For the most privacy conscious! Pay for your order by cash (Pound sterling or Euro only) and we’ll send it out as soon we’ve received your money. Choose the ‘Cash’ option at the Checkout and we’ll send our payments address and instructions once your order is completed. Please note that we can’t accept responsibility should cash go missing en route to us – it’s sent at your own risk and we recommend packaging it discreetly and securely (use Registered Mail!).
Credit & Debit cards (All major currencies) Free ~15 minutes Yes We expect this payment option to be available again soon.
International bank transfer (SEPA/TARGET2 – €Euro only) Varies ~24 hours Yes It’s easy (and usually free) to make a payment in Euros from your SEPA/TARGET2 bank account to ours. Simply select the ‘International bank transfer (SEPA/TARGET2 – €Euro only)’ option at the Checkout if you’d prefer to pay using this method. You’ll receive our bank details and your Order ID (use only this as the payment reference) after placing the order. Once the funds have cleared to our account, we’ll ship your purchases.
International bank transfer (All major currencies, via third-party service) Varies ~24-48 hours Yes It’s generally quite simple (and relatively low cost) to make a payment from your non-UK bank account to our UK (Pound sterling) bank account, using a third-party service such as Azimo, GlobalWePay, Moneygram, Western Union, World Remit, Xoom, etc. Select ‘International bank transfer (via third-party service – Customer pays all fees)’ at the Checkout to pay using this option. You’ll receive our bank details and your Order ID (use only this as the payment reference) after placing the order. YOU are responsible for paying all transfer costs and we cannot ship your order until we have received the total amount due! Please note we cannot accept payments via Transferwise.

What to Do if an Order Goes Through but Payment Fails?

It’s not a common occurrence, but sometimes an order goes through but then the payment fails – or else you realise you chose the wrong payment method entirely… Happily, if you’re a registered member of this website, in such cases it’s usually quick and easy to resolve the situation without resorting to back-and-forth emails!

How to pay for an order via 'My Account'

    1. Click ‘My Account’ from the website’s main navigation menu (log in if you’ve not already done so).
    2. Click ‘Orders’ from the ‘My Account’ sub-menu.
    3. Click the ‘Pay’ button next to the relevant entry in your Order History.
    4. You can now Checkout as normal, selecting the payment method of your choice.

Any problems, please contact us via email!