Arkham’s Botanical is absolutely and positively committed to protecting your privacy! With this in mind, we will never disclose your personal information to any other entities, unless noted here as necessary for the correct functioning of this website.
We’re a UK-registered Limited Company (number 11514475) and our address is 4 Finsbury Place, Head Street, Halstead, Essex, UK, CO9 2AX (no visitors please, we’re strictly mail order-only at present).
If you do not agree to the following policy you may wish to cease viewing / using this website. Alternatively, you can use various tools to minimise the data you share with us; we recommend starting by looking at the free tools Disconnect, Ghostery, NoScript and Privacy Badger. Please note that using such privacy tools may impair your use of the website, for example by conflicting with our signup forms or the Checkout process.
Policy key definitions:
“I”, “our”, “us”, or “we” refer to the business, Arkham’s Botanical Limited.
“you”, “the user” refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner’s Office.
Cookies mean small files stored on a users computer or device.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
We are exempt from registration in the ICO Data Protection Register because we only collect opt-in customer and subscriber information for the purposes of fulfilling your orders and sending communications as agreed by customers and subscribers of Arkham’s Botanical Limited.
Lawful basis: Consent
The reason we use this basis: When you make an order from this website or opt-in to receiving email communications from Arkham’s Botanical, you have consented for us to use your details.
We process your information in the following ways: Information is used to fulfill your orders and for in-house marketing purposes as agreed by the customer/user.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties, other than as strictly necessary for the servicing of your requests (e.g. when you sign up to our Mailchimp email list). You can read more about this topic below.
Lawful basis: Contract
The reason we use this basis: When you make an order from this website, you have consented for us to use your details for the purposes of completing the contract.
We process your information in the following ways: Information is used to fulfill your orders as requested by you.
Data retention period: We will continue to process your information under this basis until the order is complete (unless you have subscribed to marketing emails, in which case see ‘Consent’ section above).
Sharing your information: We do not share your information with third parties, other than as strictly necessary for the completion of your order (e.g. when you pay via PayPal). You can read more about this topic below.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Some cookies are required to enjoy and use the full functionality of this website.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Transparent Privacy Explanations
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists by contacting the EMS provider.
Our EMS provider is; Mailchimp. We hold the following information about you within our EMS system;
First name (dependent on subscriber’s choice when first registering)
Last name (dependent on subscriber’s choice when first registering)
Subscription time & date
Comments (“Reviews”) and User Accounts
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically, instead of holding them in a moderation queue.
If you have provided us with your email address, we may use it to help us to support your shopping experience throughout the site.
If you have consented to receiving “Review Reminders” via email, we may share the name and email address that you provide us with a third-party provider, solely for use in sending you such reminders.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order.
Respond to your requests, including refunds and complaints.
Process payments and prevent fraud.
Set up your account for our store.
Comply with any legal obligations we have, such as calculating taxes.
Improve our store offerings.
Send you marketing messages, if you choose to receive them.
If you create an account, we will store your name, address and email, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes (as required under current UK law). This includes your name, email address and billing and shipping addresses.
In order to balance your privacy with our need to compile statistics (e.g. to ascertain our most popular posts), this website uses a GDPR-compliant, self-hosted analytics solution. This is for statistical purposes, to improve our site and to recognize and stop any misuse of the service.
When you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit and more. We will never divulge any of your data to a third-party, unless compelled to by law. We’re also proud to support the ‘DoNotTrack’ scheme (set in your browser’s settings).
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example:
Please note that the different payment methods we offer may require the collection of different categories of information, dependent on the choices you make when checking out your order. Rest assured we will always remain transparent, honest and 100% compliant when processing any of your details!
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 60 days.
We collect information about visitors who comment, using the Akismet anti-spam service. The information we collect typically includes the commenter’s IP address, user agent and referrer – along with any other information directly provided by the commenter, such as their name, username, email address and the comment itself.
Waiting Lists and Wishlists
While you visit our site, we’ll track:
Products you’ve added to the Waiting Lists and Wishlist: we’ll use this to show you and other users your favourite products and to create targeted email campaigns.
Wishlists you’ve created: we’ll keep track of the wishlists you create, and make them visible to the store’s staff
Resources & further information
GDPR and related regulations:
Overview of the GDPR – General Data Protection Regulation
Data Protection Act 1998
The Privacy and Electronic Communications (EC Directive) Regulations 2003
Guide to the PECR 2003
Social network policies:
Questions regarding Arkham Botanical’s GDPR compliance
Please contact us here to raise your query – we are genuinely 100% committed to doing everything possible to keep your data safe and are always happy to discuss any concerns you might have!