We expect all UK orders to arrive with you within one week of shipping. International delivery times vary greatly dependent on your location, but shouldn’t normally be longer than a month or so (at the maximum). If this is not the case, in the first instance we’d advise checking at your local mail delivery office.
Unless noted otherwise on a product’s listing, we aim to pack and ship all orders within one day of purchase. Exceptions to this include pre-order products (which we expect to ship within 28 days) and our Salvia cuttings (which can take a couple of days to collect from our grower).
Track an Order Prior to Shipping
Track an Order Once Posted
If your order is being sent by registered delivery, we will have emailed you a tracking number which you can use to follow its progress. To find out exactly where it is, we recommend using this free service for both national and international deliveries – https://trackitonline.org/?service=track.